TERMS AND CONDITIONS
As all the apartments are privately owned or leased, please, during your stay in the apartment, take good care of the equipment and follow the house rules.
Smoking is not allowed in bedrooms.
Payment
Payment is made in Serbian currency ONLY, based on middle exchange rate set by National Bank of Serbia. Many exchange offices are near by each apartment so exchanging your currency shouldn’t be a problem. An advance payment of 20% of the total amount is necessary for stays over 3 days (non-refundable if cancelled) payable over PAY PAL service(additional 4% will be added for the cost of transfer). For shorter stays an advance payment is not necessary, your booking is safe either way. However, should you wish to make an advance payment we will accept it.
PLEASE NOTE:
• During special events, fairs, congresses and holidays there may be:
- a surcharge,
- a different minimum stay
- 100% obligatory pre-payment
Arrival and Departure
When you come into the apartment, our agent will meet you there to handover the keys, sign the contract, receive the payment and to check the facilities together. You will return the keys to the agent on your departure and check the facilities together once more.
Please inform us about the exact time of your arrival at least 24 hours in advance so that we could arrange with the agent to meet you or to organize a transport if you ordered one.
Check-out time is 12:00 on the last day of the visit, and check-in is after 14:00 of the first day of the visit.
If possible, we will do our best to meet your request regarding leaving later or arriving earlier. Taking into account that the apartment might not be vacant in case of earlier arrival or later departure. You are advised to rent an extra day due to extended stay.
Extending Your Stay
After you arrive, it is possible to extend your visit, depending on the availability of the apartment. In case the apartment is already
booked, New Belgrade Apartments will try to find you an alternative accommodation, even though we are not obliged to do so by law.
No refunds will be given on booking paid and confirmed. If you want to shorten your stay we DO NOT refund unless otherwise agreed.
Insurance
New Belgrade Apartments does not cover any insurance.
Confidentiality
New Belgrade Apartments is committed to keep your personal information and information about your stay and not provide it to a third person. New Belgrade Apartments is legally bound to provide your information to the police, due to regulation of your stay in Serbia, and to the Tourist Board of Belgrade, due to calculation of the tourist fee. If you wish your information to be provided to someone, please inform us about that. We only collect necessary basic data about our buyers/customers and inform our customers regarding the use of their information. We regularly provide the customers with the opportunity to remove their information from the mailing lists in marketing campaigns. All the information about the users are kept safe and are available only to employees on a need to know basis. All the employees of the New Belgrade Apartments and business partners are responsible for keeping the privacy protection.
Terms of Cancellation
From the Guest’s Side
As soon as you find out that you don’t need our service any more, we kindly ask you to give us a call or send SMS on +381 64 29 29 111. Please note that deposits are non-refundable unless by prior agreement. Received payment for additional services will be refunded completely(less banking fees).
From Our Side
Should there be any unforeseen circumstances (Acts of God), preventing us from provision of booking services, we will try to find you the alternative accommodation in one of our apartments of the same or a higher quality. You will not be extra charged, the rent you have already paid or the one that is agreed will cover for the costs of the alternative apartment. Should we not be able to find the alternative apartment, and unfortunately, cancel the booking, due to reasons outside of New Belgrade Apartments control we will refund the whole amount you paid(if), and bear no further liabilities pertaining to that.
Legal Obligations and Liabilities Limitations
These terms are pursuant not only to the person / company that performed booking or reservation, but also for all other persons using the apartment.
Companies that make the reservation on the account of their employees are liable for the accuracy of the provided information regarding the person(s) that will use the apartment.
Persons or companies approving the booking also confirm that they accept the terms of use, and all obligations and liabilities pertaining to them.
New Belgrade Apartments shall not be held liable for any loss, damage, induced by use of this website, or losses or damages incurred by use of the apartment in regard to fire, flood, act of God, robbery or any other criminal doings.
New Belgrade Apartments expressly denies any relationship to or being held liable for any kind of illegal actions carried out by the users of the apartment or the persons escorting them, during the time of their stay in the apartment.
Should any dispute arise, it shall be settled by the competent court in Belgrade.
Your Opinion
As we tried to make your stay pleasant, we would be pleased if you would like to share with us your impressions regarding your stay here. Contact us by e-mail or telephone…… we will be glad!!!!
We want you to have a great time in Belgrade, and that is why we offer you more than just a place to sleep.
Rely on us for any help and use our additional services to make your vacation, holiday or business trip to Belgrade easy and enjoyable.
Thank you for choosing us,
Truly Yours,
New Belgrade Apartments
